How The COVID-19 Pandemic Has Dampened Care Services With Clients

Author: LEXX HOMECARE AGENCY, LLC | | Categories: COVID-19 Pandemic , Home Health Care Agency , Home Healthcare


The pandemic was a scary time for the older generation, primarily because the world had limited information about the Coronavirus and the older generation had a low recovery rate. Working at a nursing home was challenging because the people assisting or working there had to be very careful about where they went and were safe and following the safety measures.

Through the pandemic, the Government implemented various checks and measures to keep people safe. They forced them to wear masks and maintain social distance to reduce the chances of them catching anything. Additionally, there were massive checks handled on the people who were coming to visit the older people. They would check temperatures and other essentials to look for signs of the Coronavirus.

If we have to predict the changes taking place, we are not sure of the future but hope that the vaccine protocol will give us a brighter one. Additionally, there are changes to the rules and restrictions that allowed small businesses and companies to open in smaller numbers. Furthermore, many changes took place during the pandemic, and most companies and businesses, including running a senior living center, were struggling to get through.

COVID-19 impacted our marketing. As you all know, the elderly are more prone to experiencing life-threatening symptoms with COVID. As a result, most elder-facility homes and hospitals were closed to private companies who market their businesses within their organizations. While we were fortunate to get the medical assistance we needed, people were not allowed to leave whenever required to leave unless they had a good reason.

There were a lot of changes that we had to implement to our communication as well. We shifted our face-to-face presence and communication to strictly virtual as a result of the pandemic. We could no longer interact with people in person from the fear of catching the virus. We were not getting everything done remotely over the phone or by text and Whatsapp.

Companies that were unlike ours could move to remote working, but that was a challenge for many. Running a home care agency meant that there were a few things that we could handle online, and we had to handle the rest at the home or the office space. We have an office space but do not require clients to visit the office because we handle all work in the client’s house. There were challenges with doing the work that we were doing pre-pandemic, and that was not having the ability to interact with people in person. We were missing our one-to-one contact and interactions with clients.

We make sure that we are always following the protocols that are put in place when we are interacting with our clients. We require that everyone must wear a mask at their end as well. We maintain a social distance, but there is only so much that we can do when in someone else’s house. Additionally, we make sure everyone uses hand sanitizers, Lysol, or sanitizing solutions to clean and disinfect surfaces.

There were a few elements of the work that we did not make any changes to. Our office hours are from Monday to Friday, 9 am to 5 pm.

It made no sense for a company like ours to invest in online servers and end-to-end encryption. Most of our clients are elderly and often do not have access to technology platforms. We contact our clients directly via phone for any personal matters. Additionally, we use text which is sometimes quite challenging for them. Additionally, we use Facebook, Twitter, the Caresmartz App for clients and caregivers to communicate.

We travel to meet with clients but with strict PPE measures. Our nurses wear gowns, masks, and gloves. Occasionally, we use face shields. Most of the work that we handle is in-person, and we are working on making sure our clients are comfortable about the changes that we are putting them through. Furthermore, we are open to video conferencing meetings via Skype, RingCentral, Zoom, Hangouts, WhatsApp, if our clients can get through. At the end of the day, we make sure they follow a comfortable process and adjust accordingly. We know we are better equipped to adjust as opposed to those who are a lot older. We also take part in virtual public events and Business Expos.

If you are looking for in-home care, elderly care, dementia care, and respite care services, get in touch with LEXX HOMECARE AGENCY, LLC. We provide health management at the most favorable convenience. We never come short of a process that could significantly benefit the clients we work with. A majority of seniors we work with want to stay indoors for as long as possible and we allow them to do that. We also send people to their homes to work with them and check up on them if they need. If you want a better understanding of the services we provide, please click here. If you want to get in touch with us or believe we can provide a service that could be a benefit, please click here